Media write that users of the new iPhone ceased to recognize

The first owners of the new Apple smartphones complained about the failure of the devices. Users of the iPhone 18 Pro and 18 Pro Max reported problems with the biometric system FACE ID, reports 9to5Mac.

According to the publication, mass complaints appeared, in particular, Reddit users. When trying to use FACE ID in some third-party applications, the smartphone can freeze for a few seconds, after which the user is thrown onto the lock screen.

Some owners also encountered the message “Face ID is not available” during the initial setup of the device. In addition, for some users, the smartphone ignores the function “Demand attention for Face ID”, which is responsible for additional checks when recognizing the face.

MacRumors has suggested the crashes could be software-related and patched in future iOS updates. In the iPhone 18 Pro and 18 Pro Max scanner Face ID moved from the center of the screen to the upper left corner of the display.

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