What from December awaits those who do not want to use the messenger MAX

Many Russians fear that the use of the MAX messenger will become compulsory from December. We hasten to reassure you: there are no penalties for the absence of an application on a smartphone, and the usual ways of communicating and receiving services remain in full force.

From September 1, 2026, management companies and HOA are required to provide MAX as an additional communication channel. You can apply for a repair or ask a question through the application, but traditional methods (phone, personal visit, regular chats) do not disappear. Minstroy emphasizes that this is an expansion of opportunities, not a replacement.

Large hotels (with a fund of 50 rooms) already accept digital ID through MAX. However, this is a voluntary alternative: a paper passport is still a full and sufficient document for settlement. The same applies to proof of age or preferential status when shopping.

Rumors that without MAX access to the portal of public services will be closed are not true. With regard to employment relations, the employer has no right to require the installation of a corporate messenger on your personal phone at your expense.

There are no global innovations requiring everyone to install the app from December 1. Expansion of the MAX functionality is smooth, but it does not mean total digitalization in an orderly manner.

If you do not use new applications, simply check in your MC, school or hospital alternative ways of communication. Your rights to service with ordinary paper documents are fully protected by law.

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