Astrakhan residents can get compensation for rusting water from the tap
Residents of Russia have the right to demand a recalculation of water supply fees if rusty water flows from the tap
Residents of Russia have the right to demand a recalculation of water supply fees if rusty water flows from the tap. Improper quality of utility services can also be the basis for applying to the court and recovering compensation. However, to do this, it is necessary to record the violation and confirm your claims.
Water with extraneous impurities, unusual color or smell may not meet the established sanitary requirements. Responsibility for the quality of utility services, depending on the circumstances, is borne by the management organization or resource supply company.
If rusty water has gone from the tap, you should first take photos or video. After that, you need to contact the emergency dispatch service of the management company and report the problem. It is advisable to keep information about the date of application and its registration number.
After receiving a complaint, specialists should check the quality of the water supply. Based on the results of the inspection, an act is drawn up in which the detected violations are recorded. This document may be the basis for recalculation of fees for utility services.
If the problem is not eliminated or recalculation is denied, the consumer has the right to file a complaint with Rospotrebnadzor or the Prosecutor's Office. If there are grounds, the dispute can be referred to the court.
In court, it is allowed to demand the return of overpaid funds, compensation for confirmed losses and compensation for moral damage. In addition, the legislation on consumer protection provides for a fine for non-compliance with the legal requirements of a citizen on a voluntary basis. Its amount depends on the amount awarded by the court and the applicable law.
At the same time, the mere fact of the appearance of rusty water does not mean automatic payment of compensation. To recalculate and recover funds, it is necessary to confirm the improper quality of the service, and when demanding compensation for damages or harm to health, also prove the relevant circumstances and their connection with the violation.
