Penza explained how to achieve recalculation for poor-quality utilities

Since the beginning of 2026, the Office of Rospotrebnadzor in the Penza region has considered 289 appeals on the protection of the rights of consumers of housing and communal services.

Utilities are the supply of water, heat, gas, electricity and other resources for a comfortable and safe life, the use of common property of an apartment building, the maintenance of households and plots. This includes the management of municipal solid waste.

According to the law on consumer protection, the contractor is obliged to provide a service of the quality prescribed in the contract and meets the mandatory requirements. Specific criteria are established by the Rules for the provision of utilities, approved by the Decree of the Government of the Russian Federation dated 06.05.2011 No. 354. State housing supervision is carried out by the authorized bodies of the constituent entities of the Russian Federation, in the Penza region it is the Ministry of Housing and Communal Services and Civil Protection of the Population.

The consumer also has the right to receive complete and reliable information about the contractor and services. This allows you to control the legality of charges and the quality of work.

If the service was rendered poor quality or interruptions exceeded the permissible duration, a citizen may demand the elimination of violations, recalculation, compensation for harm to life, health or property, losses and compensation for moral damage.

If violations are detected, experts advise first to contact the contractor with a claim. If the property is damaged, it is worth applying for fixation of damage, and then seek its compensation in the pre-trial order.

On the portal zpp.rospotrebnadzor.ru posted memos, samples of claims and claims, as well as information about judicial practice. If the executor refuses to voluntarily satisfy the demands, the trial is likely to be unavoidable.

For legal assistance, residents of Penza can personally apply to the Department of Rospotrebnadzor in the Penza region at the address: Penza, Lermontov St., 36, or through the website petition.rospotrebnadzor.ru/petition.