All Internet users warned of new rules from October 1

From the first day of October 2026, Federal Law No. 289-FZ on the regulation of the “platform economy” begins to operate in Russia. If you have ever ordered goods on marketplaces, called a taxi or ordered food through digital aggregators, these rules apply directly to you.

Previously, having received defective goods or poor-quality service through an intermediary, the buyer was forced to independently search for contacts of a real supplier in order to achieve justice. It's over now. Under the new law, large digital platforms are required to implement a built-in and convenient tool for filing claims.

You can demand back money, replace the product or reduce its price due to defects directly in the interface of the application or site. No long bureaucracy and email correspondence – everything will work through transparent algorithms embedded in the functionality of the service. This will make the process of protecting rights much faster and easier for the average user.

It is important to understand that the law does not regulate the entire Internet. Tough rules are only required for large digital intermediaries that meet certain legal criteria (such as popular marketplaces and service aggregators). Small online stores or business card sites are not yet subject to these strict requirements.

This is a great step towards real consumer protection. Now platforms will be responsible for the quality of what they sell. Keep this information to know your rights this fall and not to be offended!

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