Yandex Pay does not work: how to pay for purchases and withdraw money

What happened

On October 11, in Vladimir, due to a drone attack, the Yandex data center was suspended. The service temporarily stopped the application Yandex Pay.

According to Dmitry Pirogov from Yandex, users can not check the balance, pay for a purchase or transfer money.

“All your money is safe. The money itself is not stored in the data center – there are servers. Records of each account are stored in several copies on different sites. None is lost, he said.

What to pay in the store

The money was written off and the goods were not bought

Sometimes the money is not written off, but “frozen”: the bank reserved the amount, but the operation did not carry out. The freeze will be removed by itself - from 7 to 45 days, depending on the bank.

Credits and Split

Payments on Split, Super Split and loans are now impossible. But on days of failures, they are not considered expired, the repayment conditions do not change. You can pay after the service is restored.

What to do:

Contributions and compensation

Withdraw money from the deposit is not yet possible – all transfers go through the application. The service will return after troubleshooting.

No monetary compensation was reported. They only promised not to consider late payments on Split, Super Split and loans.

Careful, scammers

Attackers call on behalf of the “Security Service of Yandex Bank” and offer “compensation” or “safe account”. Don't believe me. All information Yandex publishes in its social networks.

While the service is not working, pay with another bank card or cash. There will be no delays on loans. And the money from the deposit can be withdrawn after the restoration of the application.