It became known what Tulyaks most often complain about in the Bank of Russia

In January-September 2026, residents of the Tula region sent 1,692 complaints to the Bank of Russia - this is 3% less than a year earlier, the Tula branch of the regulator told MK in Tula.

About half of the appeals (856) concerned banks, their number decreased by 16%: Tulyaks were less likely to complain about cyber fraudsters due to blocking suspicious transactions and self-prohibition of loans, but more often - about refusals in transactions and the imposition of paid services.

The number of complaints against microfinance organizations increased by one and a half times (to 317), mainly because of the so-called debtors who promise to write off all debts for money, although such claims have no grounds.

In the insurance market, complaints decreased by 11% (82), half of them related to OSAGO - incorrect application of the bonus-malus coefficient and violation of the terms of compensation.

Earlier, “MK in Tula” reported that for the third quarter of 2026 in banks of the Tula region identified 23 counterfeit bills – 12 less than a year earlier. Most often there were fake five thousandth banknotes (12 pieces). Also, 11 counterfeit thousand-ruble bills were withdrawn from circulation.