Russian Post tells how to get a parcel faster

One of the most popular tools is the QR code. With its help, you can quickly receive a parcel in the department: it is enough to show the code on the smartphone screen to the operator, and the employee will immediately see all the shipments waiting for the client. You can connect the service in the Mail mobile application or directly in the office. This method significantly reduces the service time - no need to fill out paper notices or present a passport.

For the convenience of customers, Russian Post cooperates with the largest marketplaces. The buyer can choose where to pick up the order - in the post office or in the post office. Post offices are located in large offices and chain stores, so you can pick up the parcel near the house or on the way. Each shipment has a track number: you can track its movement on the Mail website or in the mobile application.

Return the goods purchased online, now you can not only at the point of issue of the marketplace, but also in any nearest post office. This was made possible by the Platform Economy Act, which came into force on 1 October 2026 and regulates distance trading rules. The law gives the buyer the right to independently choose the method of return, not limited to the rules of a particular trading platform.

Those who want to save time when sending, will help self-service areas in the post offices: here you can independently prepare the shipment, pay for the service and print the form, and then transfer the package to the operator. Another convenient option is online registration on the site or in the Mail application. After registration, it is enough to pack the package and within 72 hours bring it to any department. Customers who make parcels online receive bonuses – they can pay for subsequent shipments, including international ones.