Rospotrebnadzor told residents of the Ulyanovsk region about the rules for refunding money for vouchers

Residents of the Ulyanovsk region regularly complain to Rospotrebnadzor about the refusal of travel companies to return money for failed trips. Experts explained in which cases you can count on compensation and what to do if the tour operator does not get in touch.

By law, a tourist has the right to refuse a paid ticket at any time. However, the company can withhold costs that it has already incurred in arranging the trip. These costs must be documented.

If the trip is disrupted due to illness or refusal of a visa, this may be the basis for changing or terminating the contract. In such situations, experts recommend first considering the possibility of rescheduling dates or changing the route.

If the tour operator has not fulfilled its obligations, for example, has not provided a flight or accommodation, the tourist has the right to demand a refund of money and compensation for damage caused.

First, you need to send a written claim to the company. If the agreement failed, you can go to court.

In case of termination of the tour operator's activities, compensation can be obtained if there are grounds provided for by law through an insurance company or a bank that has provided a financial guarantee. This will require a contract, documents confirming the damage and a written claim for payment.

The insurer or guarantor is given 30 calendar days to consider the claim after receiving the necessary documents.

At the same time, the mere fear that the trip may not take place is not enough to receive insurance compensation. It is necessary to confirm the violation of obligations by the tour operator.

For advice, residents of the region can contact the consumer protection department of Rospotrebnadzor by phone 8 (8422) 44-45-08 and 44-47-86.