The NAO recalled the right to recalculate heating fees in violation of temperature standards

The Department of Construction, Housing, Energy and Transport of the Nenets Autonomous Okrug explained the rules for recalculating heating fees to residents of the region. If during the heating season the temperature in the apartment falls below the established standards or the heat supply is interrupted, consumers have a legal right to adjust receipts.

Requirements for the quality of utility services are enshrined in Appendix 1 to the Decree of the Government of the Russian Federation No. 354 “On the provision of utilities to owners and users of premises in apartment buildings and residential buildings”.

According to the document, the basic temperature standards in residential premises are not less than +18 ° C in ordinary rooms and not lower than +20 ° C in corner rooms. However, for regions with a very cold climate, which includes the Nenets Autonomous Okrug, there are increased standards:

The Ministry emphasizes that in winter heating in apartment buildings should be provided around the clock and uninterrupted.

In the event of a systematic violation of the temperature regime or prolonged outages of heat supply, the fee for this utility service for the relevant period should be recalculated downward. To initiate recalculation, tenants must record the fact of violation (for example, by drawing up an act with the participation of representatives of the management company) and apply to the utility provider.