Volgograd passengers can automate payments for flight delays
Compensation to passengers for flight delays and cancellations may become automatic
According to the chairman of the All-Russian Association of Passengers Ilya Zotov, the automation of payments would allow people to receive assistance immediately, without wasting time on contacting the airline.
Zotov also believes that if the carrier cannot independently accommodate passengers in the hotel, they need to be given the opportunity to find housing with subsequent reimbursement of the established amount. He proposed to introduce the same procedure for food and other services that are provided for flight delays.
The proposal came amid frequent schedule disruptions. According to Kommersant and AlfaInsurance calculations, in January-September 2026 the number of delays of regular passenger flights from 2 hours and the frequency of cancellations doubled compared to the same period in 2025. Ilya Zotov does not rule out that the real increase in delays is even higher, and advises to rely on airport data.
Another necessary change, according to the expert, is the centralized information of passengers. It is necessary to report not only about the postponement of the flight, but also about the available assistance. Today, people often have to independently search for representatives of the carrier, scan documents and issue marks.
