Monday, October 12, 2026Moscow
Economy

Voronezh residents lost access to money on Yandex Pay

For the second day, tens of thousands of residents of the Voronezh region are deprived of the opportunity to dispose of their funds in Yandex Pay. The application does not start, transactions and transfers do not pass. The company assures that customer funds are not lost, and payments on Split will not be considered overdue

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Voronezh residents lost access to money on Yandex Pay

For the second day, tens of thousands of residents of the Voronezh region are deprived of the opportunity to dispose of their funds in Yandex Pay. The application does not start, transactions and transfers do not pass. The company assures that customer funds are not lost, and payments for Split will not be considered overdue.

The payment service ceased to function entirely after a series of drone attacks on the organization’s data centers in Sasovo, Kaluga and Vladimir regions.

Customers report that they cannot open the Yandex Pay application, the payment form in retail outlets is not loaded, transfers through the SBP are not sent, enter the personal account and withdraw funds also does not work. Since the Yandex Bank application is now Yandex Pay, the phrase “Yandex Bank does not work” describes the same problem.

Employees of the service published in the telegram channel “Yandex Pay” a message that the service is temporarily suspended and declared a “small pause”, while experts are engaged in the restoration of the server center. The main thing is that your money is safe. There are no specific dates for the return to work of Yandex.

If Yandex Pay doesn’t open right now, the problem isn’t with your device. Do not try to reinstall the application on the iPhone: in the App Store it is not, and after removal it will not be returned.

The current situation with “hung money” commented the head of the fintech direction of “Yandex” Dmitry Pirogov.

- I understand that you are not waiting for words, but for access to money. I know how hard it is to wait until you can use it. We can not yet give an exact timeline for the restoration, but we promise: we will not stop until we restore the service.

As of October 12, Yandex Pay is still not functioning. According to Downdetector, users also complain about interruptions in the services “Yandex”, “Yandex Go” and “Yandex Pro”. Problems also affected "Magnit", "Tasty and point", Apteka.ru. There are complaints about the work of TikTok and Telegram.

Source: Московский комсомолец ↗

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