Aksyonov threatened to dismiss officials who do not understand how to work with people

The head of the Crimea Sergey Aksyonov said that the work with the appeals of residents remains a weak point: there are complaints due to inaccurate information and poor quality of processing complaints. He stressed that the easiest way for a leader to prove effectiveness is to be with people in difficult situations, and those who do not understand this will have to change jobs.

According to him, most of the issues raised by Crimeans are related to local problems – there are no strategic or geopolitical issues among the appeals. At the same time, the quality of working out the information received and its effectiveness still cause complaints, including due to the provision of false information.

I want to say to the Crimeans: we know and understand that we are not working, unfortunately. As always, there are objective and subjective reasons. In the near future, we will sum up the results of work with applications and complaints once again, he wrote in his channel in the Max messenger.

Aksyonov asked Crimeans, as before, to contact the hotlines of ministries and departments. If the issue is not resolved, you can write to him directly through social networks - he promised to respond to everything.

“For a leader, the easiest way to prove his effectiveness is to be with people in a difficult situation. Anyone who doesn’t understand this will have to change jobs. It will not be otherwise, the head of Crimea stressed.

In October 2026, Aksyonov instructed all ministries and departments to establish prompt feedback from residents, warning that he would check the execution of instructions. At the same time, he said that he intends to personally monitor the work with the appeals of Crimeans and sum up the results once a week, noting that he receives from 100 to 200 applications every day.

On October 9, 2026, Aksyonov criticized municipalities and ministries for their formal approach to complaints. He spoke of "indifference, reluctance to delve into systemic problems and sometimes outright deception" by officials and threatened disciplinary action, including by ministers and their deputies.

In May 2026, Aksyonov warned officials that direct deception of citizens would be followed by immediate dismissal, and called feedback from the Crimeans the main criterion for assessing the work of officials.