What filler down jacket to choose and how to return the wrong product. Rospotrebnadzor Kola Arctic gave recommendations on the choice of jacket

If you choose natural down, pay attention to the Fill Power indicator. This figure shows how much heat the filler holds: the higher it is, the better the jacket will warm. It is also important in what proportion go down and feather. The ratio of 80 to 20 or 90 to 10 is considered successful. When the feather is too much, it eventually begins to climb through the seams.

For wet weather and active walks, synthetic materials are better suited: hollofiber, isosoft or tinsuleite. They do not lose their properties even if they get wet.

The top of the jacket should be strong and not pass the wind with moisture. On the label look for the mark Down Proof: it says that the fabric was treated specifically so that the down did not get out. It is good if there is DWR impregnation: water drops roll down from it, and not absorbed. For variable weather, you should look at models with a membrane, for example, Gore-Tex.

When the jacket is sewn through in straight rows, cold zones appear along these lines. In the cold, such places are noticeably frozen. Check that the filler lies evenly, without empty areas. Seams should be neat, without passes and protruding threads. Lightning must walk smoothly, without jamming, and buttons and buttons must be strong.

On fitting, raise your hands, sit down, bend over: it should be comfortable to move. Do not forget that under the winter jacket you will wear a sweater, so you need a small supply. See if there are adjustments: cuffs, belt, hood. They help to close closer from the wind.

It's worth looking at the label. On a lousy label should be the country of manufacture and the rules of care: how to wash, whether it is possible to give to dry cleaning.

Online risk is higher, as it will not work to try on the thing before payment. To make no mistake, do a few things:

The return is regulated by the Law of the Russian Federation of February 7, 1992 No. 2300-1 "On Protection of Consumer Rights". When the down jacket has a production defect, for example, the filler climbs, the line has bloomed or the thing does not correspond to the declared characteristics, the buyer has the right to:

The law gives different deadlines for fulfilling the requirements:

If the seller doubts that the defect is factory, he can appoint an examination. While the warranty is valid, the seller pays for it, and after its termination - the buyer.

When the quality is fine, but the size, style or color is not satisfied, the item can be exchanged for the same within 14 days, not counting the day of purchase. The main thing is that the jacket retains the appearance, labels, factory seals and consumer properties.

If there is no suitable replacement in the store, the buyer has the right to refuse the purchase and return the money. The seller is obliged to transfer the money within three days after the return. Check is not mandatory: the purchase can be confirmed by a bank statement or testimony of witnesses.

When the seller has violated the deadline for the transfer of goods already paid, the buyer may claim a penalty. According to the law “On Protection of Consumer Rights”, 0.5 percent of the amount of prepayment is charged for each day of delay. In this case, the penalty cannot be more than the prepayment itself. To fix the violation, keep the contract or order with the specified period and send the seller a written claim demanding payment.

Keep at hand all documents: check, warranty card, correspondence with the seller, expert opinions. When the seller does not contact, you can seek advice in the territorial body of Rospotrebnadzor or in court.