MFC offices in Bashkiria have also become cybersecurity centers

Today, 471 services have been collected under the roof of the Bashkir MFC, and this number is constantly growing.

“We started with two offices and 60 services, and today we are one of the largest networks of public services centers in the country,” said Natalia Kupriyanova, director of the MFC. For us, feedback is fundamentally important, since we hear citizens’ requests and immediately take them into work.

The most striking example of this reaction was the recent story of putting a mark on citizenship for children under 14 years old. As soon as parents massively faced with the need for this stamp when processing benefits and other documents, the MFC did not wait for instructions from above.

We promptly worked out this issue with the Ministry of Internal Affairs of the Republic and have already organized this service in all our offices, the head of the center emphasized.

The center has turned into a real headquarters for solving life situations: here you can arrange everything you need at the birth of a child in one visit or receive comprehensive support that is required for participants in a special military operation and their families. The center began this work in 2022 with only seven support measures, and today there are already seventy. For convenience, a personal information service has been launched, and employees of the Defenders of the Fatherland Foundation work side by side with specialists in the offices themselves.

Thus, the MFC Bashkortostan is ready to perform tasks of various levels of complexity and is connected whenever the country needs it, said Ms. Kupriyanova.

At the same time, digitalization, which the center actively promotes, carries new risks. In response, each MFC office has also turned into a cybersecurity center: it will help to establish self-ban on loans, limit the issuance of SIM cards and protect real estate. And from September 1, a new, very timely service was launched - accepting applications for a ban on gambling.

Every fourth visitor now comes not with his feet, but through the portal of public services, and the role of MFC employees is increasingly reduced to the role of digital mentors. To unload people and speed up processes, the contact center got a voice robot, and in the messenger MAX earned an advanced chatbot. Its functionality is planned to expand up to electronic signing of documents and payment of state duties directly in the dialog box.

In the election campaign, the MFC also acts as a reliable partner of the state. In all offices, residents can issue absentee ballots.

Thus, we will continue to introduce new solutions, simplify procedures and strive to make services more convenient for everyone who turns to us, explains Natalia Kupriyanova.

The path from issuing certificates to accompanying a person throughout his life has been covered for a decade and a half, and the digital giant of the republican scale is clearly not going to stop there.