Every fourth request via the Internet: how does the new service for online ordering of firewood

Since October 1, Belarus has earned an online service of the Ministry of Forestry on the order of firewood. It allows people to leave an application and pay for firewood without visiting the forest. The agency sums up the first results: about five thousand people used the new service in October, which is almost a quarter of all applications. We looked at how the system works in practice, together with the Logimakhovs from the agro-town of Streshin, Zhlobinsky district.

The house of pensioner Lyudmila Logimakhova from the urban village of Streshin has long been gasified. There are no problems with heating, hot water, or cooking. But there's still a stove in the house. Lyudmila Vladimirovna explains with a smile:

- Living fire is something special. Try it yourself and compare: even the food cooked in the oven tastes better.

Plus there is a bath, which means that without firewood Lyudmila Vladimirovna and her husband can not do. And every time I go to the forest to write them out, I do not really want to. The new service came in handy. To order enough smartphone, which pensioners own quite confidently. A bright orange banner on the website of Zhlobinsky forestry farm will not be missed.

- Choose a log in a round form, and then soft-leaved, - dictates the pensioner to his wife. - Click where "Delivery" is indicated and write our address. A few clicks and it's done!

Online order can be made both on the site and using a special bot in social networks. While pensioners from Streshin are waiting for their firewood, we go to specialists to see the process from the other side.

The application of the Logimakhovs goes to Streshinsky forestry. Accountant Olga Kovaleva says:

Applications come from rural settlements that are adjacent to the territory of our forestry: Prigudok, Novy Markovychi, Upper Alba, Lower Alba, Shikhov, Proskuni, Renaissance and directly the city village of Streshin. We process the application day by day. It doesn’t happen that she lay there for a long time or remained unseen. If it is coniferous firewood, the delivery period is 14 days. If soft-leaved breeds, the deadline is 30 calendar days. Of course, we are trying to do it much faster.

The applicant is contacted to clarify the convenient delivery time. You can order round wood, and already crushed wood. At the loading and unloading site of the Zhlobinsky forestry farm, logs are turned into separate polens on a special machine - a woodbreaker. Quality engineer of the Zhlobinsky forestry farm Anastasia Kozlovskaya approaches the products with roulette:

- Initial quality control takes place in the forest. Then the timber comes here, and after the woodbreaker we control the already finished logs. Check their width, length and the presence of various defects so that there is no rotting, rotting.

You can pick up firewood on your own. On the trading floor "Forest House", for example, implement a crushed version of alder and birch. Those who wish are enough, confirms the head of the site Elena Jamoido :

- This process made life easier for buyers. The program is very simple, even for the most ordinary user, everything is simple and accessible. Those who ordered firewood online left very good reviews. We focus on the traditional demand of customers, so we always have the right stock of products so that people do not have to wait.

As for the waiting, the Logimakhovs had their round forest delivered in three days. A tractor with a manipulator brought seven cubic meters to the site from the bath. Lyudmila Vladimirovna had only to show where to load.

- And the husband, children and grandchildren will be sawed and cut, the woman said. We have a big family, we can do it quickly. That's enough for us all winter.

STATISTICS FROM MINNESOTA

In October, Belarusians left more than 21 thousand applications for firewood with a total volume of more than 165 thousand cubic meters. More than half of all applications, citizens preferred to take personally, visiting the forestry. Another 25 percent were made over the phone, about 20 percent through the new web platform drova.belgosles.by

4 percent of respondents did this through a Telegram bot. Thus, the total number of citizens who used the new online service in October was almost five thousand people.

valchenko@sb.by