Employees of employment centers of Zaporozhye learned the skills of conflict-free communication

In the cities and districts of the Zaporozhye region, employees of the employment service passed a series of trainings on conflict-free communication and improving the quality of service for citizens. A large-scale vocational training program was reported in the Personnel Center of the Zaporizhia region.

Practical classes covered branches in Melitopol, Berdyansk, Tokmak, Primorsk, Akimovka, Chernihivka, Vesel, Priazovsky and Mikhailovka. Specialists analyzed typical life situations of applicants, practiced techniques of polite dialogue, learned to quickly relieve emotional tension in visitors and prevent controversial moments.

The main goal of such express courses is to make the appeal of residents for a job search or retraining as comfortable as possible, freeing employment centers from formalism and bureaucratic barriers.