All Internet users warned of new rules from October 1

Buying through an aggregator sometimes turns into a real quest: defective goods arrive or a taxi is late, and the support politely sends you to "deal with the seller directly." Since October 1, 2026, this exhausting practice is a thing of the past.

Federal Law No. 289-FZ comes into force in Russia, which radically changes the rules of the game in the digital services market. If you regularly order things on marketplaces, call a taxi or order dinner through apps, this news is for you.

What will change for the buyer?

• Single window for claims. Large sites are required to implement a clear, built-in complaint mechanism. No more need for hours to Google the details and contacts of the IP or LLC behind a particular product.

• Return in a few clicks. To demand money back, replacement of a marriage or a proportionate discount can be directly in the interface of the service. Long correspondence and calls to “nowhere” will remain in the past.

Clear algorithms. There are strict rules for resolving disputes between the buyer, the seller and the platform itself. Complaints will be processed according to the aggregator’s transparent internal rules, making the process of restoring justice quick and predictable.

The new strict rules only apply to large digital intermediaries that fall under special legislative criteria (e-commerce giants, popular delivery services and taxis). Small niche online stores and business card sites are not subject to this law.

This long-awaited update finally puts consumer digital rights on par with offline shopping. Use your rights and do not be afraid to demand quality service!

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