Everyone who uses the Internet is threatened with new rules: what will change from October 1

From October 1, 2026, the rules of online shopping in Russia will change significantly. The law on the platform economy comes into force, which will affect large marketplaces and aggregators. For ordinary buyers, this means a long-awaited simplification of the fight against unscrupulous sellers.

Previously, having received defective goods, the buyer had to spend nerves: search the website for a legal entity with an IP, its address and TIN to make and send an official paper claim. Now this headache is a thing of the past. Large platforms will be required to implement a special built-in tool for filing complaints directly in the interface of the application or site.

If the order is defective, you can report the problem directly through the site without leaving it. There you can also demand a refund, replacement of things or partial compensation. Marketplace will assume the role of arbitrator and intermediary, clearly separating the areas of responsibility between themselves, the seller and the customer.

It is important to understand that the new rules will not affect every site with a “Buy” button. Only large aggregators that meet the criteria of digital platforms fall under regulation. Small online stores or official brand sites will continue to operate under the old schemes.

The appearance of a convenient function does not mean that any complaint will be satisfied automatically. The requirements of the buyer must still comply with the law on consumer protection. But now the dispute process itself will become transparent and technological - you no longer have to be a lawyer to defend your money.

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