MegaFon and MTS offered banks a package solution for marking calls

MegaFon and MTS, within the framework of bank labeling, offered financial institutions a package solution that will eliminate the direct dependence of rising costs on the volume of calls. This is stated in a joint statement of operators (RBC has).

According to them, more than 85% of all outgoing calls of banks to customers are aimed at collecting overdue credit debt. The companies refer to official data that financial institutions presented during meetings with regulators.

MegaFon and MTS said they understand banks’ concerns that labeling “collector services” could reduce the quality of the call to debtors and increase their costs. At the same time, according to the current legislation, operators are obliged to indicate not only the category of the caller, but also the purpose of the call.

The companies also described as highly exaggerated claims that blocking or labeling outbound calls would do enormous damage to the fight against fraud. According to them, the main tool to combat fraud today is to block suspicious transactions with subsequent notification of the client via SMS or mobile application.

During consultations with the participation of the Ministry of Finance, the financial sector estimated the annual volume of telephone activity to combat fraud at less than 0.3% of the total number of calls to customers, the statement said.

Operators have repeatedly offered to allocate the phone numbers used for such calls to a separate contract with a fixed volume of calls and appropriate labeling. However, representatives of the financial sector have not yet accepted this proposal.

The press service of MegaFon told RBC that, according to the operator, the cost of such a contract for the largest in terms of telephone activity of the bank will be about 3 million rubles per year.

“For the largest bank in terms of telephone activity, the cost of such a contract, according to our estimates, will be about 3 million rubles a year, which will avoid any impact on anti-fraud activity today,” the company said.