MFC of the Kursk region again became the winner of the All-Russian competition

The Ministry of Economic Development of Russia summed up the results of the All-Russian competition “The Best Multifunctional Center of Russia” in 2025. The MFC of the Kursk region again became one of the winners – this time in the nomination “Best Regional Network of the MFC”.

The main thing in the figures: in 2025, MFC branches received more than 1.4 million applications, and since the beginning of this year - more than 1.25 million. The satisfaction of citizens with the quality of services is kept at the level of 99%.

Also in 2025, the MFC of the region participated in 8 federal projects aimed at improving the quality and availability of services. The implementation of 5 regional life situations within the framework of the State for People project was completed, and the project to optimize the information of applicants became the winner of the Lean Initiative grant competition.

Director of AUCO MFC Roman Zaugolnikov said that the network continues to develop and expand opportunities for residents of the region. For convenience, the Outbound Service module has been implemented, the issuance of electronic queue coupons has been optimized, an information system for collecting data in the user support sectors has been installed, and sensor infomats operate in a number of branches through which you can learn about the procedure for obtaining services. For people with limited mobility, remote ways of applying for field service are provided.

Kursk MFCs receive a high federal rating not for the first time: in 2020, the Kuryans won in the category “Best Urban Network”, in 2021 – in the category “Best Practice of the MFC”, in 2023 and 2024, the region was noted in the category “Large Regional Network of the MFC”, and in 2024, the MFC won in the category “Best Project of the MFC for working with an external client”.

Now the network of the MFC of the Kursk region has 33 branches, 13 geographically isolated units, 133 points of field service, a regional contact center and a regional center for optimizing state and municipal services.