You do not need to search for contacts of different services. How to inform Murmansk residents about problems with housing and communal services
In the Murmansk region, a single regional housing and communal services line has earned, through which residents can report accidents and problems with house maintenance. Applications are accepted around the clock, including weekends and holidays.
Murmansk residents can report accidents, malfunctions and the need for repair work. The operator will register the appeal and send it to the management company or resource supplying organization, which is responsible for solving the problem. This saves residents from the need to independently search for contacts of different services.
Emergency calls are accepted at any time of the day. Planned applications are processed during working hours, and the period of consideration in some cases can be up to five working days.
If all operators are busy, the voice assistant will accept the appeal. He will record the information about the problem and pass it to the specialist after the release of the line.
After processing the application, the management company or resource supply organization reports the result to the hotline operator, who then informs the applicant. Thus, residents can receive feedback on their treatment.
The unified system was created in order to simplify the interaction of northerners with utilities. Control over the activities of management companies is carried out by the Ministry of State Housing and Construction Supervision of the Murmansk region.
