Rospotrebnadzor recalled the rules for calculating the warranty period for seasonal shoes

With the arrival of autumn, Rospotrebnadzor reminds customers how to correctly determine the warranty period for shoes intended for wearing in a particular season, as well as how to make claims when identifying defects.

Shoes are included in the list of goods for which the warranty period can be counted not from the moment of purchase, but from the beginning of the relevant season. This is especially important if the shoes are purchased in advance – for example, summer models in winter or winter in late summer.

For the Moscow region, the following start dates for the seasons are set, from which the guarantee is calculated:

- spring - 1 march;

- summer - 1 may;

- autumn - 1 september;

- winter - november 1st.

At the same time, the beginning of the season is determined taking into account the climatic characteristics of a particular territory. Therefore, when buying seasonal shoes, it is important to take into account not only the date of purchase, but also the timing of the corresponding season established for this area.

If during the warranty period a deficiency is found in the shoes, the buyer has the right to apply to the seller with the requirements provided for by the legislation on consumer protection. Among them - free elimination of defects, proportionate reduction in the purchase cost, replacement of goods or termination of the contract of sale with the return of paid funds. The choice of a specific claim depends on the nature of the deficiency and the conditions established by law.

At the end of the warranty period, the consumer may also submit claims provided for by law, but provided that he proves that the defect arose for reasons that existed before the transfer of the goods to the buyer or appeared before. Such requirements are allowed to be declared within two years from the date of transfer of the goods, unless a longer period is provided by law or contract.

If the seller does not agree with the claim of the consumer regarding the causes of the defect, he is obliged to organize an examination of the goods at his own expense, unless otherwise provided by law. The consumer has the right to be present during the examination, and in case of disagreement with its conclusions - to challenge the conclusion in the manner prescribed by law.

It is important to take into account: the absence of original packaging in itself does not deprive the buyer of the right to make claims related to the shortcomings of the goods.

If quality shoes do not fit in size, shape, dimensions, style, color or configuration, the consumer can exchange them within 14 days, not counting the day of purchase. Conditions - preservation of the presentation, consumer properties, seals and factory labels, as well as the presence of evidence of purchase of goods from this seller. If there is no suitable goods for exchange, the buyer has the right to terminate the contract and demand a refund.

Upon presentation of claims, the seller is advised to make a written claim in two copies. One is transferred to the seller, the second should receive an acceptance note with the date and signature of the authorized person.

If the seller refuses to accept the claim, it can be mailed in a way that confirms the fact and date of dispatch and receipt.

Rospotrebnadzor emphasizes that the seller’s refusal to voluntarily satisfy the buyer’s legal requirements does not deprive the buyer of the right to judicial protection. If the court satisfies the requirements of the consumer, which were not fulfilled voluntarily by the seller, it will also decide on the recovery from the seller of the fine provided for by consumer protection legislation.