In the villages of Orenburg, postmen stopped distributing receipts, but a new section with services earned on the "State Services"

For example, in Ivanovka, the residents of the post office repeatedly explained this point in local chat rooms and asked to address this issue in the “System city”. However, in some settlements, post offices closed, and villagers stopped handing out receipts for gas and light.

The Russian post office is now closed in many villages, and all receipts and correspondence were distributed by postmen. In Nizhne Sakmar two months ago receipts were distributed in the administration of the village. Now the specialists have resigned, and there is no one to do this. I would like to note that administration officials were not paid for this service, they went to help residents. There is a similar situation in Berdyanka. The post office has been closed for over a year. Residents can collect receipts at the House of Culture. In Nizhne Sakmar there is at least a branch of Sberbank, where people can pay for utilities, and in Berdyanka there is no such thing. People are forced to go to the city to pay their payments, who have not yet adapted to online payments, Yuri Sladkov, the head of the Berdyanka village, told Orendei correspondents.

From September 1, 2027, changes will come into force that radically change the usual order of delivery of payment documents for utility services, about which not all Orenburg residents know. Paper bills that have fallen into mailboxes for decades are a thing of the past. Their place will be taken by electronic notifications in personal accounts on the portal "State Services". But the transition will not be forced: citizens have the right to keep the paper format of receipts. To do this, you will need to record the refusal of electronic delivery - through an account on "State Services" or submitting an application to the management company. According to the Ministry, this will reduce the cost of paper, and the saved funds will go to the development of postal infrastructure.

By the way, specially for the residents of the Orenburg region on the portal "Gosuslugi" has already earned a new section, launched by the regional Ministry of digital development and communications together with the Ministry of digital services of Russia. It presents the services “My Health” and “Medical Portal”, “Record in the MFC”, “IT-navigator” and “Geoinformation portal”, “Active citizen”, “Map of Orenburg”, “Top 100 professions of Orenburg” and “Register of cultural heritage objects”. Residents can take part in surveys and share opinions, report on emerging problems, receive social support measures in an online format.

Among the available support measures are compensation for housing and housing costs, reimbursement of the capital repair fee for preferential categories, compensation for the cost of travel for schoolchildren from large families, payments for the purchase of housing for young families, regional maternity capital, material assistance to the families of those killed in the service. The section will be regularly updated with new services and services for the convenience of residents of the region.

The situation with receipts in the villages of Orenburg is an example of how digitalization, conceived for convenience, turns into problems for those who are not ready for it. Since December 2025, the Russian Post has stopped distributing receipts for water and garbage, and in many villages, post offices have closed. As a result, residents of Berdyanka, Nizhne Sakmar and other settlements were left without the usual paper payments. Somewhere they are distributed in the House of Culture or Administration, but there are no specialists, and somewhere you have to go to the city to pay for utilities.

It is especially difficult for older people who do not use online services. At the same time, from September 1, 2027, paper receipts are becoming a thing of the past - they will be replaced by electronic notifications on State Services. Formally, the right to choose is retained, you can refuse electronic delivery and leave the paper format. But to do this, you need to apply through Public Services or to a management company, and many rural residents do not have the skills to work with it. It turns out that the transition to electronic receipts, which should simplify life, for some Orenburg residents creates additional barriers.

The new section on public services with services and support measures is a step forward, but it is again focused on those who already use digital services.

Do you think the paper format should remain the default?