All Internet users warned of new rules from October 1

From October 1, 2026, Federal Law No. 289-FZ comes into force in Russia, which changes the rules of the game in the digital services market. If you regularly order products on marketplaces, call a taxi or order dinner through aggregators, these changes will affect you directly.

The main feature of the innovation is enhanced consumer protection. Previously, having received defective goods or faced with poor-quality service through an intermediary, the buyer had to search for contacts of a real seller. It's over now. Large sites are required to implement a built-in and understandable tool for filing claims in their applications.

You can demand a refund, replacement of low-quality goods or a commensurate discount directly in the service interface. No more long correspondence and calls to nowhere – everything is done in a few clicks.

Clear regulations are introduced to resolve conflicts between the buyer, seller and the platform itself. Complaints will be processed using transparent internal algorithms of the aggregator. This will make the process of restoring justice quick and understandable for the average person, bypassing exhausting proceedings.

The new strict rules only apply to large digital intermediaries that fall under special legislative criteria (marketplace giants, popular delivery services and taxis). Small niche online stores and business card sites are not subject to this law.

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