WB said about the “overdue” issue of returning a number of goods

Wildberries believes that for some categories of goods purchased on marketplaces, it is necessary to develop a separate approach to returns. This is stated in the message of the press service of Wildberries & Russ (RWB), received by RBC.

“We believe that there is a question of developing an approach to returning certain categories of goods when selling them remotely, including through marketplaces,” the company said.

RWB explained that reselling certain items without prior inspection could pose risks to their quality and safety. In offline trading for such categories already have special rules, added the company. Specific products, the order of return of which is proposed to review, in Wildberries has not listed.

Now in most cases, the goods can be returned to any point of issue Wildberries, if it has retained its presentation and can be sold to another buyer, RWB reported. If an employee of the marketplace has objective grounds to refuse a return, the buyer can send an application for inspection of the goods to the seller, the company noted.

In February, the Ministry of Economic Development proposed to allocate “certainly” non-refundable goods – products, medicines and medical products. The department proposed to allow electronics, cosmetics, perfumes and personal hygiene items to be returned only until confirmation of receipt in the PVZ or at the courier. It was about goods of good quality.

Deputy Director of the Department of Digital Development and Data Economics of the Ministry of Economic Development Alexander Yaltsev said that the proposal to establish lists of goods that cannot be abandoned is, of course, one of the elements of alignment between offline and online trade. Minek continues to work on a mechanism for returning goods, he added.

From October 1, the law on the platform economy will also come into force, which for the first time establishes uniform rules for the operation of marketplaces, their interaction with sellers, buyers and points of issue of orders. The accompanying amendments will oblige the sites to accept claims and return money for goods with defects. The buyer will be able to send a request to the seller directly through the marketplace service. If the order was paid through the site, it will have to provide the possibility of a refund, and if the goods were delivered by its logistics service - organize its transfer to the seller.

The decision on the claim will still be made by the seller. Marketplace should organize the procedure, but does not become obliged to automatically reimburse the cost of each purchase, explained a member of the Duma Committee on small and medium-sized businesses Alexei Govyrin.

From October 1, the sites will also have to check information on mandatory certificates, declarations of conformity and state registration of goods. After verification, the cards will contain data on the manufacturer, the validity of documents and links to records in state registers. Marketplaces will be given 180 days to process cards published before the requirements come into force.