Complaints of Volgograd residents against microfinance organizations increased by almost 40%

As reported in the Department of Volgograd Southern State Institution of the Bank of Russia, the most noticeable decrease was recorded in the segment of claims to banks: their volume decreased by almost 20%. At the same time, in some categories, the reverse dynamics is observed. Thus, the number of complaints related to the restriction of operations due to getting into the Bank of Russia database has almost doubled: from 52 cases in 2025 to 96 in 2026.

This growth is due to the measures of the regulator and banks to counter fraud. At the same time, these measures had a tangible effect: the number of complaints about the actions of scammers decreased by more than a third, and reports of psychological pressure from fraudsters began to come less often.

In the field of car loans, there is also a positive trend: the number of claims decreased from 76 to 54 cases. In addition, customers of banks are less and less dissatisfied with refunds for imposed additional services and errors in credit history.

Against the background of a general decrease in complaints against banks, the flow of appeals against microfinance organizations has significantly increased: for 9 months of 2026, they received almost 40% more compared to the same period last year.

According to Ilya Morozov, Deputy Manager of the Volgograd Branch of the Southern State Bank of Russia, one of the main reasons for the growth of claims to MFIs is the activity of so-called debtors, that is, unscrupulous debt consultants. The expert noted that in case of difficulties with debt repayment, you should contact the financial institution directly, and not questionable intermediaries.

The number of life insurance complaints has significantly decreased – they were received half as many as a year earlier. This is due to the fact that from January 1, 2026, there is a ban on concluding such contracts with unqualified investors.

At the same time, the number of claims on OSAGO increased by 7.5%. Most often, Volgograd residents reported a violation of the terms of payment of insurance compensation and problems with the organization of repairs. At the same time, complaints about errors in the reflection of the bonus-malus ratio (BMF) in AIS Insurance began to come less often.