Contact center of public transport of St. Petersburg celebrated its 20th anniversary

The only round-the-clock contact center for ground transport in the Northern capital celebrates its 20th anniversary. Around the clock, operators advise citizens and guests of the city, as well as accept their complaints, suggestions and gratitude. This was told in the press service of SPb GKU "Organizer of transportation".

They try to give feedback faster than the 30-day period established by regulatory documents. To speed up the process, specialists use a single database of appeals, and during peak hours a voice robot is connected to help.

Thanks to passenger feedback, timetables are adjusted, bus routes are changed and new directions are opened. In just nine months of this year, almost 20,000 pieces of information equipment were updated. According to the signals of citizens conducted about 9 thousand unscheduled inspections of carriers. In addition, experts have finalized the application “Padlinary” and launched a chatbot “Transport SPb” in the messenger MAKS.

Over the past 20 years, the contact center has gone from a small reference department to a modern hub that helps to make management decisions quickly. I thank each employee for their dedication and readiness to come to the rescue, — Director of St. Petersburg State Corporation Transportation Organizer emphasized Vitaly Voynov.