Where to complain about the cold in an apartment in Belarus: how to leave an application to the service 115.bel and achieve recalculation for housing and communal services

September in Belarus is a month when the heating season has not yet begun or is just starting, and it is already cool outside the window. Batteries are cold, in the apartment +16 ° C, and you have to sleep under two blankets. Familiar painting? The good news is that the Belarusian legislation gives the consumer the tools to return the heat and not overpay the money. We understand the steps - from the first call to recalculation in the fat.

When utilities are required to provide heat

The heating season in Belarus begins not according to the calendar, but according to temperature standards. The rules are:

1. 1.Social facilities (kindergartens, schools, hospitals, museums, hotels) - with an average daily temperature of +10 ° C and lower for three days in a row.
2. 2.Residential houses and dormitories - at an average daily temperature of +8 ° C and below for three consecutive days.
3. 3.Public and administrative buildings are the last.

After supplying heat to the house, communal workers have 3-5 days to start the system, and up to 10 days to check and adjust the system, including excitation. This means that even after the official “heating turned on” in the early days can be cool, and this is not necessarily a cause for panic. But if more than ten days have passed and the batteries are still cold, it’s time to act.

What temperature should be in the apartment

By law, the permissible temperature range in living rooms is from +18 ° C to +24 ° C. Indicators below +18 ° C are the basis for claims to utilities. Above +24 ° C is also a reason for recalculation, but in the other direction (for pereploy).

The temperature is measured in the middle of the room at a height of 1 meter from the floor, having previously ventilated the room and turned off third-party heaters. It is better to check in several rooms.

Step 1. Self-checking

Before calling at 115, it's worth doing a simple thing: if you live on the top floor, check the Majewski crane on the radiator. Air traffic jam is the most common cause of a cold battery, and the problem is solved in a minute without calling the master.

If the batteries are partially warm (bottom hot, top cold or vice versa), the cause may also be suffocation of the system. In this case, you can contact the ZPP, and specialists blow the air in the basement.

Step 2. Application for service 115.bel

If the air in the system is all right, and the house is still cold - it's time to submit an official application. This can be done in three ways:

By phone, short number 115

Round-the-clock unified dispatching service of utilities. The contact center operator will accept the application, clarify the address, the essence of the problem and register it. You will be informed of the registration number of the application - write it down, it will be needed for control.

Through portal 115.bel

On the site 115.bel you need to log in (it is enough to specify the F.I.O. and e-mail - registration through the interbank identification system is not required). In your personal account, an application is created: describe the problem, you can attach photos of cold batteries or a thermometer. A request sent to the portal 115.bel is considered by the moderator within 72 hours (usually a decision on the application is made within 24 hours, but this is inaccurate), after which the application is assigned a number.

Through the mobile application "May Respublika: 115.bel"

The application is free, installed on iOS and Android. Advantages:

1. 1.you can attach several photos to the application;
2. 2.all your applications are kept in history;
3. 3.push notifications of scheduled and emergency shutdowns;
4. 4.you can add several addresses (your own and relatives);
5. 5.monitoring the status of the application in real time;
6. 6.the ability to assess the quality of work;
7. 7.there is a function to monitor scheduled and emergency shutdowns at a specific address.

Important: in case of an accident (pipe breakage, smell of gas, flooding), call the number 115 - emergency requests by phone are processed faster than through the portal.

Additional information can be obtained from the bot in the telegram @bel115robot.

Step 3. Commission visit and drafting of the act

After registration of the application, the service organization (ZPP, RUE utilities or the owners' partnership) sends a specialist. According to the norm, if the deadlines are not established by a separate contract, the claim is executed within 1 working day, and three working days are allocated to eliminate deficiencies in content, etc.

The professional shall:

1. 1.Arrive at the time agreed with you (if you do not provide access, the organization is not responsible for the delay).
2. 2.Measure the temperature in residential areas.
3. 3.Check the status of batteries and risers.
4. 4.Make a claim in two copies - one remains with you.

The act specifies: date, type of service, how it was provided with shortcomings, methods of examination and conclusions of the commission. This document is the basis for recalculation.

If the temperature is below +18 ° C and the problem is not eliminated, demand the drawing up of a certificate - not just a call from the master, but an official document.

Step 4. Heating recalculation

It is important to remember that recalculation can be required when the temperature is below or above the permissible for more than 24 hours. Recalculation is made on the basis of a claim act, an act of independent inspection (examination) or a court order.

Homes without heat meters

If there are no group or individual heat meters in the house, recalculation is made on the amount of the cost of the volume of unprovided utilities. At the air temperature in the apartment below +18 ° C for more than one day, the recalculation is made on the amount of the cost of the amount of undersupplied thermal energy.

Homes with heat meters

In houses equipped with group meters, recalculation is made only at the air temperature in the living room less than +18 ° C for more than a day. The logic here is this: if heat is not supplied, the meter does not “spin”, and the consumer does not automatically pay for what he did not receive. But if the batteries are slightly warm, and the temperature in the room, say, + 17.5 ° C - without the act of recalculation will not.

If cold “hot” water flows from the tap

The standard temperature of hot water is from +50 ° C to +75 ° C. If the hot water temperature is below +50°C for more than three consecutive days, for each degree of reduction, the fee is reduced by 2.5 percentage points. But here too, you need to call a commission and record what is happening with an appropriate act.

Documents for recalculation

Recalculation requires:

1. 1.written statement of the consumer;
2. 2.compiled claim act (is drawn up by the commission from the ZhES);
3. 3.if necessary, an act of independent inspection or examination.

Recalculation is reflected in the following fat - the amount is reduced by the cost of the lost service.

Step 5. What to do if the problem is not solved

If the application is closed and there is no heat:

1. 1.Check the status of the application. In appendix 115.bel or by phone 115 specify what status is assigned. If "closed", but the problem is not solved - within 3 working days you can report it, and the application will be returned for revision.
2. 2.Repeat application. Until the previous one is granted the status of “closed”, the repeated application is issued as a consultation on the previously submitted application.
3. 3.Higher authorities. If the ZPP is inactive, you can contact the local executive committee, the minister of housing through the portal 115.bel or file a complaint with the Ministry of Housing and Communal Services.
4. 4.Independent expertise. If you do not agree with the conclusions of the commission, you can order an independent check. The result is also the basis for recalculation.

Short checklist

1. 1.The temperature in the apartment is below +18 ° C - apply for 115 (by phone, on the portal or in the application).
2. 2.Write down the application number.
3. 3.Wait for the commission - the specialist will measure the temperature and make an act.
4. 4.Request a claim if the temperature is below normal.
5. 5.Check the fat next month - the recalculation should reflect automatically.
6. 6.If the application is closed without a decision - within 3 days notify about it, it will be returned for revision.

Cold batteries are not the norm, but an excuse for official appeal. The 115.bel system exists precisely to ensure that every citizen of Belarus can report a problem and get results. The main thing is not to be silent and fix the violation correctly: a call without an act does not give the right to recalculate, but the act-claim gives.

Read also:

1. 1.Rising prices and the state of roads: what worries Belarusians, said Nikolai Myslivets
2. 2.How much pocket money to give a student: amounts by age, card or cash, expert advice

Photo: pixabay, used for illustration