Operators of the contact center of the Smolensk branch of the Social Fund held almost 10 million consultations

In 2026, the Unified Contact Center for Social Support Measures celebrates its fifth anniversary. Today, the Smolensk branch of the Social Fund of Russia is the largest ECC site in the country, where almost 190 operators are involved.

Since the start of work in 2022, specialists have conducted more than 9.2 million telephone consultations and about 400 thousand calls through online chats. The daily workload for employees is more than 10 thousand requests, and during the periods of benefits, this number increases to 17 thousand.

The most popular topics among residents of the Smolensk region are the issues of obtaining a single allowance, accruing pensions, using maternity capital, as well as measures to support participants of the SVO and their families.

To receive assistance, citizens can use a free round-the-clock phone number 8-800-100-00-01. In addition, experts continue to advise users in the online chat of the Unified Contact Center.

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