The excavations are to blame. Altai villager who survived a heart attack waits for communication for four months
In early August, a resident of the Novichikhinsky district faced the fact that she stopped working landline. Repeated appeals to the operator did not give results. The situation was aggravated by the fact that the woman had recently been diagnosed with a heart attack, so it was necessary to keep in touch with the medical institution. At the same time, mobile communication in the village catches poorly, the villager notes. The operator explained to MK in Altai that the breakdown occurred due to damage to the line during earthworks.
A resident of the village of Lobanikha, Novichikhinsky district, 62-year-old Lyudmila appealed to the editorial office of "MK in the Altai" with a complaint about the long absence of fixed telephone service on Zolina Street. For her, this is a serious problem, because at the beginning of this year the woman had a heart attack, later she was diagnosed with a heart attack. Therefore, communication with a medical institution for a villager is vital.
By the way, it was trying to contact the local medical center that she found out that something was wrong with the connection.
I decided to call my medical center on August 3 to see a paramedic, because after a heart attack I needed a consultation on the condition. I got a landline and it doesn't work. Well, I had to call the mobile then, but we with such communication interruptions often happen, so this way to call is not always available, said the woman.
She did not delay the solution of the problem and immediately dialed the hotline number of the telephone operator. The application was accepted and informed that the repair team will arrive in Lobaniha on August 5. There were no specialists on the appointed day. Calling back to the line, Lyudmila learned that her application is still in the works, and repairmen will arrive in the village in a week and a half.
The visit of the brigade was postponed several times. The last time the woman and her husband agreed with the operator on 9 October. But even on this day, the couple did not wait for the arrival of specialists.
Then the villager decided to try her luck in the office of the company: “On October 22, I went to the therapist in the district center in Novichikha, and then went to their department. I asked the employee when the phone can be repaired, and he sends to the hotline to call. I explained the whole situation that I have been undergoing repairs every week since August, and why home connection is so important to me. He again said to sort through the hotline, recalls the interlocutor.
The woman says that interruptions with stationary communication are observed not only for her. According to her, at least five other residents of Lobaniha told her about similar problems. They were also encountered by some residents of nearby settlements.
As Lyudmila noted, the reasons for the breakdown could not be explained to her in the company. And at the time of appeal to the editorial office (editor’s note – the end of October), the repair team never came to the village.
The correspondent of “MK in Altai” sent a request to PJSC “Rostelecom” to understand the problem. The company said that on the street Zolina in the village of Lobaniha really for a long time there was no fixed connection. The reason for this was damage to the underground copper cable.
“The incident was the fault of the residents themselves, who carried out excavation work in the security zone of communication lines without the consent of the company. We remind you that according to the rules of protection of communication lines and structures of the Russian Federation, any earthwork and construction work require permission from executive authorities. All work related to the opening of the soil near the cable tracks should be agreed with the owner of the lines and carried out in his presence, the experts commented.
The organization confirmed that the timing of the restoration of communication has repeatedly postponed. This was due to a large number of accidents on the network: “The request from the subscriber came in the peak of damage associated with active construction and repair work of third-party organizations, as well as during severe thunderstorms and hurricane winds,” the operator explained.
The repair team was sent to the village to eliminate the accident and restore communication on November 6. However, due to the severity of the damage, the specialists failed to complete the work in a day. In this regard, repairmen will come to Lobanikha on November 13 to finish the work.
“To improve the quality and reliability of services, Lobaniha residents can switch from copper cable to the company’s modern fiber optic network in the village. We apologize to the villagers for the inconvenience. An application for the recalculation of the subscription fee for the period of lack of communication can be submitted by free number 8 800 100 08 00, the representatives of the organization concluded.
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