For 9 months of 2026, the service 115 in Minsk received more than 1.2 million applications - the number decreased by 0.3%

The results of the work of the contact center 115 and the Internet portal "May Respublika" 115.bel in Minsk for nine months of 2026 during an operational meeting in the Minsk City Executive Committee told the Director of the Settlement and Information Center of the Minsk City Executive Committee Oleg Poskrobko. Belta writes about it.

Oleg Poskrobko noted that the work of the contact center 115 and the Internet portal “May Respublika” 115.bel serves as an indicator of citizens’ satisfaction with the work of utilities. According to him, over the nine months of 2026, more than 1.2 million applications were received in Minsk.

- Compared to the same period in 2025, the total number of applications decreased by 0.3%, the director of the center noted.

The appeals of citizens help to improve measures within the framework of state and city programs that affect the improvement and quality of life.

- At the meeting, issues of sanitary condition and operation of engineering systems were considered. The number of applications for sanitary conditions decreased by 4%, for hot water supply by 9%. However, problematic issues remain in some areas. Today, the Chairman of the Minsk City Executive Committee considered each problem, studied the topic of appeals and instructed the heads of district administrations to take the necessary measures to solve them and increase the satisfaction of citizens, said Oleg Poskrobko.

He noted that the decline was partly due to technical decisions taken to improve water quality

- We switched to underground sources and the number of consultations and complaints about water quality immediately decreased.

The timing of appeals depends on the nature of the problem.

- Some applications are carried out within a day, others relate to systemic issues and require inclusion in city programs. Based on the results of citizens’ appeals and autumn and spring inspections of the city, we make decisions and, if necessary, adjust plans for 2027 to minimize risks and the number of appeals, Oleg Poskrobko explained.

He reminded that you can submit an application, appeal or claim at the short number 115, through the Internet portal “May Respublika” 115.bel. According to the director, a short number is often used to report emergency situations, and the portal is used to tell about malfunctions that do not require urgent intervention.

- Such applications are submitted to the portal and considered during the day. If the situation is emergency, it is better not to leave a request on the portal, but immediately call the number 115, added Oleg Poskrobko.