Orenburger sued for rest in Thailand with cockroaches and dirty laundry

The Orenburger asked the travel agent to move him to another hotel, but the decision was shifted to the hotel guide. The guide offered another hotel, but with a $1,000 surcharge. Since the man did not have such funds, he was refused to move.

Returning home, the citizen appealed to the court and demanded to recover from OOO “Region Tourism” 187 150 rubles for spoiled rest, a penalty of 58 016 rubles, moral damage of 50 thousand, a fine of 50% and 40 thousand for legal services. The court satisfied the claims partially: recovered the cost of services, taking into account a reduction in the price by 50% - 31,884 rubles 60 kopecks, a penalty for the period from March 23 to September 30 - 20 thousand rubles, compensation for moral damage - 5 thousand, a fine - 20 thousand and court costs for a representative - 30 thousand. The decision has not entered into legal force.

History shows how important it is to record violations at the resting place and to seek their elimination. The man faced unsanitary conditions at a 4-star hotel, but instead of a quick relocation, he was offered an extra $1,000. When he returned, he was able to prove in court that the service was poorly performed. However, the final amount of compensation was much lower than the requested: instead of 187 thousand for the ticket, the court recovered only half of its cost - about 32 thousand rubles. This is due to the fact that part of the rest still took place, and the court assessed how much the service did not comply with the contract. Nevertheless, the very fact of recovery is an important signal for tour operators: unsanitary conditions and the lack of promised conditions will have to be held accountable.

Do you think it is fair that the court reduced the cost of the ticket by only half, even though the violations were serious, or should compensation be closer to the full cost?