In the Yaroslavl region, the number of complaints to electronic diaries decreased three times

In the Yaroslavl region continue to eliminate problems in the federal system of “public services”. My school, to which electronic diaries were transferred from September 1. During the week, the number of users facing problems with access to the service decreased three times.

Between October 12 and 18, the regional hotline received about 200 calls and messages. Parents and schoolchildren most often reported missing grades and errors in displaying information about academic performance. For each appeal, specialists checked and, if necessary, corrected the information in the system. Also, users were explained how to configure the application and check the data in their personal account on the State Services portal.

All technical errors were reported to the developer. Regional authorities have asked federal colleagues to speed up the setup of the platform to ensure its stable operation.