Volgograd citizens will be easier to return money for air tickets when the flight is canceled

The MPs proposed to optimize the mechanism of refund of money to passengers in case of cancellation of the flight. The corresponding letter was sent to the Ministry of transport of the Russian Federation – the document was at the disposal of the Agency TASS.

The authors of the initiative note that when the flight is canceled, the passenger is forced to quickly make a decision - to use an alternative transportation option or issue a refund. At the same time, the airline already has information about the cancellation, but to receive money, the passenger often has to independently initiate the procedure: fill out forms, wait for a response, figure out who to contact - the carrier or the intermediary, if the ticket was purchased through an agent.

The letter contains a proposal to introduce a mandatory electronic procedure for the return of travel fees. It should allow the passenger to confirm the refusal of alternative transportation in one action - without submitting a separate application and re-submission of documents on cancellation of the flight.

According to the MPs, this measure will help reduce the number of repeated appeals of passengers, speed up the process of transferring money after a forced refusal to fly, minimize disputes between ticket buyers, airlines and agents, and make the return procedure transparent and uniform, regardless of the channel of ticket purchase.