Utilities of Minsk summed up the work of the contact center “115” and the portal “May Respublika”
Digital platforms help not only to eliminate malfunctions in a timely manner, but also give an objective picture of how satisfied citizens are with the quality of services.
More than a million two hundred thousand appeals in nine months. Municipal services of Minsk summed up the work of the contact center “115” and the portal “May Respublika”.
Digital platforms help not only to eliminate malfunctions in a timely manner, but also give an objective picture of how satisfied citizens are with the quality of services. In addition, thanks to the appeals of Minsk residents, the authorities can adjust the improvement programs in time. This year, calls to line 115, albeit insignificant, have decreased.
Oleg Poskrobko, Director of the settlement and information center of the Minsk City Executive Committee: In terms of sanitary conditions, we are reducing the number of applications, that is, by 4%, we have reduced applications for hot water supply by 9%. For 9 months we have decreased the number of applications, claims, consultations. And this is due to the fact that technical decisions were made, we switched to underground sources, and the number of consultations and complaints immediately decreased.
You can report a problem in Minsk in one click or call. Each online application is processed by specialists during the day.
